Everyone is sure to have questions. Not sure where to start? Below are some of the most frequently asked questions we receive.
Are there any fees for services?
No. Fourcast services (with the exception of the Back on Track Program) are free to service users.
Does Fourcast offer bed-based services?
Yes, we have bed-based addiction treatment services at our Paddock Wood facility in Peterborough. For more information about referrals to bed-based treatment, please click the link to the program page or call Fourcast’s information phone line.
How do I get referred to a bed-based treatment program?
In order to access bed-based treatment programs in Ontario, service users are required to complete a standardized assessment with Fourcast or another qualified service provider. If the assessment indicates that a person would benefit from a bed-based treatment program, the staff person working with them will make that referral, support the individual while they wait for admission, and arrange for ongoing after-care treatment upon completion of the bed-based treatment option. Click here to view a summary of our service types, including both community-based programs and bed-based services.
What kinds of people use your service?
We see people from all walks of life. Because our services are funded by the provincial government, there are no financial barriers to receiving service. Click here to see treatment and service options that meet the needs of a wide range of people.
How many appointments can I have?
There is no set number of appointments for service users. The number and frequency of individual and/or group sessions will be based on decisions you make with your Counsellor. Click here to learn more about what your options are.
What happens when I make the first call or visit the office?
You will speak with an Addiction Counsellor who will listen to your concerns and assist you in accessing the most appropriate services for your needs. You do not have to make any commitment at this time but will be given information and support to allow you to determine if our services are right for you. Click here to learn more about the intake process and first steps.
Do I have to be referred by someone or can I self-refer?
Yes! You can self-refer. We also accept referrals from other service providers and medical practitioners. Click here for more information about how to start treatment.
My family member has an addiction; what services does Fourcast offer for me?
Fourcast offers individual and group counselling opportunities for those affected by a loved one’s substance use or gambling. Click here to view more information about programs for family and friends.
What do participants do in Fourcast groups?
There are different types of groups that are offered at Fourcast. Service users are referred into groups by counsellors. The groups range from educational, skill based, to support groups. All group referrals will be made based on the service user’s interest and ability to participate in this treatment option. Click here to view the full list of our group counselling options.