Last Updated: June 26, 2026
Who We Are
Four Counties Addiction Services Team (Fourcast) is committed to protecting the privacy of visitors to our website (fourcast.ca) and other online properties we manage.
What This Notice Covers
This notice explains how we collect, use, share, and safeguard information when you visit our website. It applies only to website/online interactions and not to our client information systems or clinical programs, which are governed by separate policies and legislation.
What We Collect
- Technical/anonymous information (collected automatically):
- Cookies or similar technologies that help us operate the site, improve performance, and understand aggregated usage.
- Information you choose to submit:
- Contact details (e.g., name, email, phone, organization) and the contents of your message when you submit a form or email us.
- Your communication preferences if you sign up for newsletters or updates.
- Please do not submit sensitive or client‑specific information through public web forms. Contact your Counsellor/program directly for confidential matters.
How We Use Your Information
- To operate, maintain, and secure our website.
- To respond to inquiries and provide requested information.
- To improve accessibility, navigation, and content based on aggregated analytics.
- To manage opt-in communications (e.g., newsletters) where you have provided consent.
We do not use website information for automated decision-making about services or for targeted advertising.
Cookies and Similar Technologies
We use necessary cookies to run the site (e.g., security, load balancing, session management). With notice and, where required, consent, we may use analytics cookies to understand how visitors use our site so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
When We Share Information
We may share limited aggregated, non-identifying data with service providers (e.g., secure hosting, analytics, security tools) solely to operate and improve the site. We do not sell or rent personal information.
We May Disclose Personal Information
- With your explicit consent;
- Where required by law;
- To protect safety, security, or rights.
Security and Retention
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., TLS encryption in transit, access controls, least-privilege access, contracted service providers with confidentiality obligations).
- Web logs & analytics: Typically retained up to 12 months (or longer if needed for security investigations), then deleted or anonymized.
- Form submissions: Kept only as long as needed to respond or administer your request, then securely deleted according to our retention schedules.
- Email/newsletter lists: Kept until you unsubscribe or as long as legally permitted for the stated purpose.
Sensitive Information
Our public website is intended for general audiences and is not designed to collect information from children or to process sensitive client information. Please do not submit confidential or health information via public web forms.
Your Choices and Rights
- Manage cookies using the site banner (where applicable) and/or your browser settings.
- Unsubscribe from newsletters via the link in any message.
- Request access to or correction of the personal information you have provided through our website. We will verify identity before responding.
Contact Us
For questions or requests about this notice or your information, please contact Fourcast’s Privacy Officer:
Name: Alison Stagg MSW, RSW
Title: Director of Programs
Phone: 249-387-1816
Email: astagg@fourcast.ca
We will respond within a reasonable timeframe.