Our Privacy Policy

Your Privacy Matters:
Understanding Your Health Information

We’re committed to protecting your personal health information and respecting your privacy.

What is Personal Health Information (PHI)?

Your PHI includes information about:

• Your physical or mental health
• Substance use and recovery services
• Care plans and supports you receive
• Identifying details (e.g., name, date of birth, health number)

How We Collect Your Information

We collect only what we need to support your care and services:

• Directly from you
• From other care providers (with your consent or as permitted by law)
• During assessments, referrals, and service delivery

How We Use Your Information

We use your information to:

• Provide safe and effective care and support
• Coordinate services with your care team
• Maintain accurate records
• Improve programs and services
• Meet legal and regulatory requirements

How We Share Your Information

We may share your information:

• With your consent
• With other service providers involved in your care
• In emergencies (to reduce risk of serious harm)
• When required by law
• Minimum necessary information shared

Your Privacy Rights

You have the right to:

• Access your personal health information
• Request corrections if something is wrong or incomplete
• Withdraw or limit consent (where possible)
• Ask questions about how your information is used or shared
• Make a complaint if you are concerned about your privacy

How We Protect Your Information

We take privacy seriously by:

• Storing information securely
• Limiting access to authorized staff only
• Training staff on confidentiality
• Using safeguards for electronic and paper records

Your Rights — Your Personal Health Information

You Have the Right To:

1. Know How Your Information Is Used
   • We will explain:
     • What information we collect
     • Why we collect it
     • Who we may share it with
2. Access Your Information
   • You can ask to:
     • See your records
     • Get a copy of your information
     • We will respond within required timelines
3. Ask For Corrections
   • If something in your record is wrong or incomplete, you can ask us to fix it.
4. Make Choices About Sharing
   • You can:
     • Give or refuse consent to share your information
     • Withdraw your consent at any time (where possible)
5. Expect Privacy and Confidentiality
   • Your information will be:
     • Kept secure
     • Shared only when necessary
     • Accessed only by authorized staff
6. Ask Questions
   • You can ask us at any time:
     • How your information is being used
     • Who has access to it
7. Make a Complaint
   • If you are concerned about your privacy, you can:
     • Speak with our Privacy Officer
     • File a complaint without fear of impact on your services

We Are Responsible For:

• Protecting your information
• Following privacy laws
• Responding to your requests
• Being open and transparent

Need Help or Have Questions?

At Fourcast, you can contact our Privacy Officer:

Alison Stagg
Phone: 1-800-461-1909
Email: astagg@fourcast.ca

For external support, you can also contact:

Information and Privacy Commissioner of Ontario
Phone: 1-800-387-0073
Website: www.ipc.on.ca